You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.

We would take something old and tired and common - coffee - and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.

Managing and navigating through a financial crisis is no fun at all.

When you start a company, it's a singular focus. You have the wind at your back.

The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

In anything we do, any endeavor, it's not what you do; it's why you do it

On balance, I am a supporter of the minimum wage going up. We've got to be very careful what we wish for because some employers - and there could be a lot of them - will be scared away from hiring new people or creating incremental hours for part-time people as a result of that wage going up.