You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.

Who wants a dream that's near-fetched?

Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.

In the 1960s, if you were a blue collar worker or uneducated, and you had an injury on the job, the company basically dismissed you.

I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.

Sometimes the difference between winning and losing is will. The will to make it happen.

I was born on the other side of the tracks, in public housing in Brooklyn, New York. My dad never made more than $20,000 a year, and I grew up in a family that lost health insurance. So I was scarred at a young age with understanding what it was like to watch my parents lose access to the American dream.