When it comes to Starbucks, I take every threat very personally.

Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.

Be bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail

Everyone starts strong. Success comes to those with unwavering commitment to be at the end.

I can't imagine a day without coffee. I can't imagine!

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

Post-9/11, we saw an immediate uptick in the amount of people in our stores, all over the country. People wanted that human connection. We are not going to fracture the Starbucks experience.