Who wants a dream that's near-fetched?

I think we are living in a time where the consumer has lots of choices, whether it's coffee, newspapers or whatever it is. And there is parity in the market place and as a result of that the consumer is beginning to make decisions, not just on what things cost and the convenience of it.

If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.

When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.

I'm much more concerned about America than the Democratic Party.

Many companies today are reducing hours of full-time people to get under the minimum so they don't have to pay health care costs. I just shake my head because that's not going to build long-term value and trust with your people.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.