When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.
Howard SchultzI conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
Howard SchultzEntrepreneurs must love what they do to such a degree that doing it is worth sacrifice and, at times, pain. But doing anything else, we think, would be unimaginable.
Howard SchultzI grew up in a working class family where there was no health insurance. I saw first hand the fracturing of the American dream and the bitterness that comes when there is no hope and a lot of despair. So I wanted to build the company, in a sense, that my father never got a chance to work for.
Howard Schultz