The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.

Authentic brands don't emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.

Our history is based on extending the brand to categories within the guardrails of Starbucks.

Many companies today are reducing hours of full-time people to get under the minimum so they don't have to pay health care costs. I just shake my head because that's not going to build long-term value and trust with your people.

Everyone must have a shot at the American Dream.

China traditionally has been a tea-drinking country but we turned them into coffee drinkers.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.