Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

Don't buy preground coffee.

A great business has to have a conscience. You have to know who you are and who you are not.

One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure

Do I take criticism of Starbucks personally? Of course I do.

To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.