Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

The leaders in Washington have got to come together in a bipartisan way and do the right thing for the people who are being left behind. We cannot have an America that is only based on the wealthy.

In anything we do, any endeavor, it's not what you do; it's why you do it

The companies that are lasting are those that are authentic.

We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.

Post-9/11, we saw an immediate uptick in the amount of people in our stores, all over the country. People wanted that human connection. We are not going to fracture the Starbucks experience.