There's an energy and excitement when you're building a company. You have so much tail wind. You're planting new seeds. But it's also scary, because there's no safety net.

Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.

Europe has always represented a major strategic opportunity to achieve our goal of creating and building an enduring global brand.

Everyone must have a shot at the American Dream.

When it comes to Starbucks, I take every threat very personally.

It's ironic that no matter where I go, I meet people from Brooklyn. I'm proud of that heritage. It's where I'm from, who I am.

Be bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail