We need to reinvent food at Starbucks. Less could be more.

We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.

While their service is ending, our responsibility is just beginning!

If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.

We would take something old and tired and common - coffee - and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.

In times of adversity and change, we really discover who we are and what we're made of.

Any business today that embraces the status quo as an operating principle is going to be on a death march.