Everyone must have a shot at the American Dream.

You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.

We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.

I'm in a different position than most CEO's. I'm a founder. I'm not a hired CEO. Now, I can be fired by the board, but most CEO's are hired by the board.

The response to the Starbucks brand has been phenomenal in our international markets.

I probably have about four or five cups of coffee a day. I make myself an espresso macchiato when I wake, which is a shot of espresso and just a dollop of steamed milk. Then, if I'm going to do some work at home, I would make myself a French press. It's the best way to make conventional coffee.

Be bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail