The lifeblood of job creation in America is small business, but they can't get access to credit.

We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.

We are not in the coffee business serving people, we are in the people business serving coffee.

Many companies today are reducing hours of full-time people to get under the minimum so they don't have to pay health care costs. I just shake my head because that's not going to build long-term value and trust with your people.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

My biggest concern is that America is drifting towards mediocrity and that people don't recognize - and by people I'm meaning Washington - don't recognize the sense of urgency and the fact that I don't think this is a crisis anymore. I think it's an emergency.

Success is empty if you arrive at the finish line alone.