A great business has to have a conscience. You have to know who you are and who you are not.

The growth of the company and the license that Starbucks has is to participate in other food and beverage opportunities. We have a global business... and in many parts of the world, tea is much, much bigger than coffee, and we're going to bring tea and bring our capability and our understanding of what we've done for coffee to tea.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

We will never-and I mean never-turn our backs on our employees.

Starbucks represents something beyond a cup of coffee.

At an early age, my mother gave me this feeling that anything is possible, and I believe that.

You cant build any kind of organization if youre not going to surround yourself with people who have experience and skill base beyond your own.