Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.

Entrepreneurs must love what they do to such a degree that doing it is worth sacrifice and, at times, pain. But doing anything else, we think, would be unimaginable.

The challenge of the retail business is the human condition.

You cant build any kind of organization if youre not going to surround yourself with people who have experience and skill base beyond your own.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Don't buy preground coffee.

Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.