We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.

Business leaders cannot be bystanders.

You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.

There are moments in our lives when we summon the courage to make choices that go against reason, against common sense and the wise counsel of people we trust. But we lean forward nonetheless because, despite all risks and rational argument, we believe that the path we are choosing is right and best thing to do. We refuse to be bystanders, even if we do not know exactly where our actions will lead.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

Don't buy preground coffee.

What I would say to young entrepreneurs is there's so many moments in your life where you have these dreams, and people are trying to protect you, and they say, perhaps, friends, family, parents sometimes, they don't agree with it, they think, 'This is just too high of a hurdle.' And I don't agree with that.