Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.

To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.

Always challenge the old ways.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

We are not in the coffee business serving people, we are in the people business serving coffee.

When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.

Business leaders cannot be bystanders.