I do feel, in a sense, the rules of engagement for citizenship has changed, and we must encourage other people to speak up and to take action.

Passionate conviction ... sparks romances, wins battles, and drives people to pursue dreams others wouldn't dare. Belief in ourselves and in what is right catapults us over hurdles, and our lives unfold.

We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.

Authentic brands don't emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

My parents really wanted me to get out of New York, be exposed to other people, other ways of life.

My kids probably started drinking coffee in their late teens.