I can't imagine a day without coffee. I can't imagine!

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.

We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.

At Starbucks 0 as in any business, in any life - there are so many hectic moments during the day when we are simply trying to do the job, trying to put out the fires, trying to solve any number of small problems, that we often lose sight of what it is we're really here to do.

Business leaders cannot be bystanders.

Be bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail

Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.