Managing and navigating through a financial crisis is no fun at all.

I never wanted to be on any billionaires list. I never define myself by net worth. I always try to define myself by my values.

Our history is based on extending the brand to categories within the guardrails of Starbucks.

When we love something, emotion often drives our actions. This is the gift and the challenge entrepreneurs face every day. The companies we dream of and build from scratch are part of us and intensely personal. They are our families. Our lives. But the entrepreneurial journey is not for everyone. Yes, the highs are high and the rewards can be thrilling. But the lows can break your heart. Entrepreneurs must love what they do to such a degree that doing it is worth sacrifice and, at times, pain. But doing anything else, we think, would be unimaginable

But when you really believe-in yourself, in your dream-you just have to do everything you possibly can to take control and make your vision a reality. No great achievement happens by luck.

To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.