Any business today that embraces the status quo as an operating principle is going to be on a death march.

In this ever-changing society, the most powerful and enduring brands are built from the heart.

More than anything else, technology will pave the way for innovative change at Starbucks. The bulk of Starbucks' innovation over the next several years will be technology-focused.

Success is best when it is shared.

While their service is ending, our responsibility is just beginning!

My mother taught me something at a young age - she said 'you are the company you keep.' To define yourself by some label or some level of resources - that's pretty shallow.

We think of Starbucks not as a coffee company but a media company.