In many places where coffee is grown, deforestation is a major issue. With Starbucks' position in the marketplace and the respect and relationships we have, we can - and have, in some cases - been able to educate and influence people.

Success is empty if you arrive at the finish line alone.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

The lifeblood of job creation in America is small business, but they can't get access to credit.

In this ever-changing society, the most powerful and enduring brands are built from the heart.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.