View the problem as an opportunity to grow.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Celebrate your people's success, not your own.

Take care of your people and they will take care of your customers.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

Do it and do it now. Err on the side of taking action

Customer needs may vary, but their bias for quality never does.