View the problem as an opportunity to grow.

Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Take care of your people and they will take care of your customers.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

Eliminate the cause of a mistake. Don't just clean it up.

Celebrate your people's success, not your own.