. . . success is a combination of many things, but a good character is the foundation of the kind of success that will bring you real happiness. Choose your friends wisely-they will make or break you.

Celebrate your people's success, not your own.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

Do it and do it now. Err on the side of taking action

Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

Communicate. Listen to your customers, associates and competitors.

Eliminate the cause of a mistake. Don't just clean it up.