No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.
It's more important to hire people with the right qualities than with specific experience.
Celebrate your people's success, not your own.
Communicate. Listen to your customers, associates and competitors.
View the problem as an opportunity to grow.
It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.