Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.
Jack WelchWe know where most of the creativity, the innovation, the stuff that drives productivity lies-in the minds of those closest to the work. It's been there in front of our noses all along while we've been running around chasing robots and reading books on how to become Japanese-or at least manage like them.
Jack WelchThe binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.
Jack Welch