Most organizations fail in driving change.

If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?

If you don't have a competitive advantage, don't compete.

You can't believe how hard it is for people to be simple, how much they fear being simple. They worry that if they're simple, people will think they're simpleminded. In reality, of course, it's just the reverse. Clear, tough-minded people are the most simple.

The binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.

Every great leader has a generosity gene.

In my lifetime, Mitt Romney is the most qualified leader I've ever seen run for the presidency of the United States.