Most organizations fail in driving change.

The art of managing and leading comes down to a simple thing. Determining and facing reality about people, situations, products, and then acting decisively and quickly on that reality. Think how many times we have procrastinated, hoped it would get better. Most of the mistakes you've made have been through not being willing to face into it, straight in the mirror that reality you find, then taking action on it. That's all managing is, defining and acting. Not hoping, not waiting fro the next plan. Not rethinking it. Getting on with it. Doing it. Defining and doing it.

Just because you are the boss doesn't mean you are the source of all knowledge.

When you were made a leader you weren't given a crown, you were given the responsibility to bring out the best in others.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.

Good leaders have a generosity gene.