Most organizations fail in driving change.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

Common mission trap for companies: trying to be all things to all people at all times.

Any jerk can have short-term earnings. You squeeze, squeeze, squeeze, and the company sinks five years later.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.

The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.

Make winners out of every business in your company. Don't carry losers.