Failing to differentiate among employees โ and holding on to bottom-tier performers โ is actually the cruelest form of management there is.
Jack WelchA leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
Jack WelchTake the middle 70 percent and tell them what they need to do to get into the top 20 percent.
Jack WelchFocus on a few key objectives ... I only have three things to do. I have to choose the right people, allocate the right number of dollars, and transmit ideas from one division to another with the speed of light. So I'm really in the business of being the gatekeeper and the transmitter of ideas.
Jack Welch