The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.

If we get the right people in the right job we've won the game.

Keep learning; don't be arrogant by assuming that you know it all, that you have a monopoly on the truth; always assume that you can learn something from someone else.

If you don't have public hangings for bad culture in a company, if you don't take people out and let them say, they went home to spend more time with the family. It's crazy.

Give me a highly successful unionized industry.

In difficult times your best must be hugged, loved, kissed, rewarded, paid - everything. And your worst must be the people that leave, because your best are going to take you to the next game.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.