Strategy means making clear-cut choices about how to compete.

No vision is worth the paper it's printed on unless it is communicated constantly and reinforced with rewards.

I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.

Strategy is not a lengthy action plan. It is the evolution of a central idea through continually changing circumstances.

I was afraid of the internet... because I couldn't type.

Does coaching work? Yes. Good coaches provide a truly important service. They tell you the truth when no one else will.

HR should be every company's killer app. What could possibly be more important than who gets hired?