A company has only so much money and managerial time. Winning leaders invest where the payback is the highest. They cut their losses everywhere else.

Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.

I never put myself out there as an employment agency.

Stretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible; and even when we don't quite make it, we inevitably wind up doing much better than we would have done.

If you reward candor, you'll get it.

I guarantee you it will not be anyone from the outside.

The best way to support dreams and stretch is to set apart small ideas with big potential, then give people positive role models and the resources to turn small projects into big businesses.