A company has only so much money and managerial time. Winning leaders invest where the payback is the highest. They cut their losses everywhere else.

Culture drives great results.

Nobody is too important to lead the initiative you say is important.

Don't make the process harder than it is.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Set stretch goals. Don't ever settle for mediocrity. The key to stretch is to reach for more than you think is possible. Don't sell yourself short by thinking that you'll fail.

Any time there is change, there is opportunity. So it is paramount that an organization get energized rather than paralyzed.