First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

Some think that it is cruel or brutal to remove the bottom 10 percent of our people. It isn't. It's just the opposite. What I think is brutal and "false kindness" is keeping people around who aren't going to grow and prosper. There's no cruelty like waiting and telling people late into their careers that they don't belong - just when the options are limited and they're putting their children through college or paying off big mortgages.

What is a budget review? A personal review with numbers

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

If we wait for the perfect answer, the world will pass us by

If you're a leader and you're the smartest guy in the world - in the room, you've got real problems.

There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.