Creative artists have great passion.

My job is to find great ideas, exaggerate them, and spread them like hell around the business with the speed of light...And to put resources in to support them. Keep finding ideas. That's the job of just about all of our CEOs.

Drucker said: 'If you weren't already in this business, would you enter it today? And if not, what are you going to do about it?' ... Simple, right? But incredibly powerful.

The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it.

Any company trying to compete...must figure out a way to engage the mind of every employee.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.