...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

Every employee, not just the senior people, should know how a company is doing.

What business could be mature when you have economies with more than 2 billion people in India, China and Southeast Asia?

If you pick the right people and give them the opportunity to spread their wings and put compensation as a carrier behind it you almost don't have to manage them.

Face reality as it is, not as it was, or as you wish it were. Be candid with everyone. Don't manage, lead. Change before you have to. If you don't have a competitive advantage, don't compete. Control your own destiny, or someone else will.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

Don't make the process harder than it is.