...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

The most important job you have is growing your people, giving them a chance to reach their dreams.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Leading a big company means never allowing a company to take itself too seriously.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.