It is better to act too quickly than it is to wait too long.

Someone, somewhere has a better idea.

Globalization has taken a hit in that there is some sand in the gears because most of us have supply chains that are all over the world that we've had to lengthen.

Lack of candor blocks smart ideas, fast action, and good people contributing all the stuff they've got. It's a killer.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

Management is all about managing in the short term, while developing the plans for the long term.