What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

You got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand.

Never miss out on an opportunity like a good recession.

Globalization is now no longer an objective but an imperative, as markets open and geographic barriers become increasingly blurred and even irrelevant.

Out-innovating them is the way to beat China. And to do everything that we do in this country to support innovative policy, that drives innovation and new products and more jobs and creates jobs. You can't - you can't put a wall up around here. We tried that in the '30s. It didn't work.

There is no straight line to a dream.

What business could be mature when you have economies with more than 2 billion people in India, China and Southeast Asia?