What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

Real change agents comprise less than 10% of all business people.

I am often asked if leaders are born or made. The answer, of course, is both. Some characteristics, like IQ and energy, seem to come with the package. On the other hand, you learn some leadership skills, like self-confidence, at your mother's knee, and at school, in academics and sports. And you learn others at work-trying something, getting it wrong and learning from it, or getting it right and gaining the self-confidence to do it again, only better.

Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making.

There's no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.

If your CFO is more important than your CHRO (Chief Human Resource Officer) you're nuts!

Someone, somewhere has a better idea.