What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making.

Make winners out of every business in your company. Don't carry losers.

I've learned that mistakes can often be as good a teacher as success.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.

Approach every meeting with a purposeful, high-energy, ready-to-make-a-contribution attitude, and watch how fast leadership’s perception of you follows your behavior.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.