If work is just going in every day and getting a check, it's an ugly life. When you can make work a meaningful purpose, you've hit the jackpot for people.

Great leaders love to see people grow. The day you are afraid of them being better than you is the day you fail as a leader.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.

I never put myself out there as an employment agency.

If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?

You've got to eat while you dream. You've got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.