Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.

Excellence and competitiveness aren't incompatible with honesty and integrity.

Protecting underperformers always backfires.

In difficult times your best must be hugged, loved, kissed, rewarded, paid - everything. And your worst must be the people that leave, because your best are going to take you to the next game.

Culture drives great results.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

For a large organization to be effective, it must be simple.