Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.

All of management is about self-confidence

If work is just going in every day and getting a check, it's an ugly life. When you can make work a meaningful purpose, you've hit the jackpot for people.

No one is doing something in your business - getting a sale, having a key customer, working on an R&D project - doing anything that's more important than something you say is going to change the company.

Don't lose youself on the way to the top.

Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.

We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.