My bosses cautioned me about my candor. Now my GE career is over, and I'm telling you that it was my candor that helped make it work.
Jack WelchToo often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If youโre growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulseโthe key vital sign of a company.
Jack WelchGiving people self-confidence is by far the most important thing that I can do. Because then they will act.
Jack Welch