We know where most of the creativity, the innovation, the stuff that drives productivity lies-in the minds of those closest to the work. It's been there in front of our noses all along while we've been running around chasing robots and reading books on how to become Japanese-or at least manage like them.
Jack WelchAny company trying to compete...must figure out a way to engage the mind of every employee.
Jack WelchStretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible; and even when we don't quite make it, we inevitably wind up doing much better than we would have done.
Jack WelchYou got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand.
Jack Welch