Our behavior is driven by a fundamental core belief: the desire, and the ability, of an organization to continuously learn from any source, anywhere; and to rapidly convert this learning into action is its ultimate competitive advantage.

Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

Arrogance is a killer, and wearing ambition on one's sleeve can have the same effect. There is a fine line between arrogance and self-confidence.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Short cycle business are being impacted by credit, and are being impacted by gasoline prices, food, distribution businesses, chemical business.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

One of the things about leadership is that you cannot be a moderate, balanced, thoughtful, careful articulator of policy. You've got to be on the lunatic fringe.