Business is a game, and as with all games, the team that puts the best people on the field and gets them playing together wins. It's that simple.

Excellence and competitiveness aren't incompatible with honesty and integrity.

You measure your people and you take action on those that don't measure up.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

The team with the best players wins.

Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming to work everyday to find a better way, you don't have a company[team]. You're getting ready to die on the vine. You're always looking for the next innovation, the next niche, the next product improvement, the next service improvement. But always trying to get better.

There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.