Any jerk can have short-term earnings. You squeeze, squeeze, squeeze, and the company sinks five years later.

A good leader remains focused. Controlling your destination is better than being controlled by it

Make winners out of every business in your company. Don't carry losers.

Don't make the process harder than it is.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

The productivity now at universities is terrible. Tenure is a terrible idea. It keeps them around forever and they don't have to work hard.

The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it.