Any jerk can have short-term earnings. You squeeze, squeeze, squeeze, and the company sinks five years later.

The binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.

You can't grow long-term if you can't eat short-term. Anybody can manage short. Anybody can manage long. Balancing those two things is what management is.

Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming to work everyday to find a better way, you don't have a company[team]. You're getting ready to die on the vine. You're always looking for the next innovation, the next niche, the next product improvement, the next service improvement. But always trying to get better.

Any time there is change, there is opportunity. So it is paramount that an organization get energized rather than paralyzed.

Globalization has taken a hit in that there is some sand in the gears because most of us have supply chains that are all over the world that we've had to lengthen.

For a large organization to be effective, it must be simple.