If you're a leader and you're the smartest guy in the world - in the room, you've got real problems.

Real change agents comprise less than 10% of all business people.

Excellence and competitiveness aren't incompatible with honesty and integrity.

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Just because you are the boss doesn't mean you are the source of all knowledge.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.