Change before you have to.

One of the ways we'll know that Work-Out has been successful is that my style of leadership will no longer be tolerated in this company.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

GE's businesses turned in a terrific first quarter. Our products and services are being well received in unusually robust global markets.

The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.