An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.

In every company, differentiation is never more important than it is in times of trouble, and that's the time when everyone tends to go to the well and equalize rather than differentiate.

That's all managing is: just coming up with the right questions and getting the right answers.

Does coaching work? Yes. Good coaches provide a truly important service. They tell you the truth when no one else will.

On the face of it, shareholder value is the dumbest idea in the world.

The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.

One of the things about leadership is that you cannot be a moderate, balanced, thoughtful, careful articulator of policy. You've got to be on the lunatic fringe.