When I stop learning something new and start talking about the past versus the future, I will go.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Too many people believe that one big, public success will solve their self-confidence problems forever. That only happens in the movies. In real life, the opposite strategy is what works. Call it the small victo-ries approach. In time you will discover that all failing really does teach you something you needed to know- so you can regroup and stretch again, with ever more...nerve.

You are not a leader to win a popularity contest-you are a leader to lead.

Globalization is now no longer an objective but an imperative, as markets open and geographic barriers become increasingly blurred and even irrelevant.

As leaders, we owe it to every employee to let them know where they stand in the organization.