Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If youโre growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulseโthe key vital sign of a company.
Jack WelchBefore you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.
Jack WelchI might not be the brightest bulb in the chandelier, but I'm pretty good at getting most of the other bulbs to light up.
Jack Welch