Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

I’ve learned in a hundred ways that I rarely regretted acting but often regretted NOT acting fast enough.

If you have a reputation as a big, stiff bureaucracy, you're stuck.

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

I don't think environmentalists have the slightest reason to be concerned about globalization because every time you move a plant to a new place you upgrade the neighborhood. You put in global standards. You put in modern plants. And all the plants around it get improved.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

The Internet is the Viagra of big business.