Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.

Not surprisingly, work-life moaners tend to be a phenomenon of below-average performers.

Strong managers who make tough decisions to cut jobs provide the only true job security in today's world. Weak managers are the problem. Weak managers destroy jobs.

Giving people self-confidence is by far the most important thing that I can do. Because then they will act.

An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.

The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.