Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

You are not a leader to win a popularity contest-you are a leader to lead.

The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

In difficult times your best must be hugged, loved, kissed, rewarded, paid - everything. And your worst must be the people that leave, because your best are going to take you to the next game.

Giving people self-confidence is by far the most important thing that I can do. Because then they will act.

Protecting underperformers always backfires.