Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.

Not surprisingly, work-life moaners tend to be a phenomenon of below-average performers.

When it comes to strategy, ponder less and do more.

Leadership is helping other people grow and succeed. it is not just about you. It's all about them.... everyone deserves a chance.... you can never let yourself be a victim.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Face reality as it is, not as it was or as you wish it to be.