Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

When the amount of change externally exceeds the amount of change internally, the end is in sight.

When it's time to let someone go, do it right. No surprises. No humiliation.

Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.

We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.

The Internet is the Viagra of big business.

I believe that in any initiative, you can't have a flavor of the month. When you believe something is profound in a company, you can not be a logical leader. You have to go to the lunatic fringe. There is no way that logic is what you need to change people.