Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

No one is guaranteed a job in this.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

If you have a reputation as a big, stiff bureaucracy, you're stuck.

You can't believe how hard it is for people to be simple, how much they fear being simple. They worry that if they're simple, people will think they're simpleminded. In reality, of course, it's just the reverse. Clear, tough-minded people are the most simple.

You hang around with good people, you play a lot of golf, and you have a pretty good life. That's what success is all about. It's getting people you like, who want to take the hill with you, who want to win, who have the passion. This is not rocket science.

If you reward candor, you'll get it.