Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

If you don't have public hangings for bad culture in a company, if you don't take people out and let them say, they went home to spend more time with the family. It's crazy.

When the amount of change externally exceeds the amount of change internally, the end is in sight.

Every great leader has a generosity gene.

I think the move by Mr. Greenspan was welcomed by everyone here.