Getting candor right - with your reports, your peers, and your boss - is a skill that can make or break your career.

Creative artists have great passion.

Its a marathon, its not a sprint. Ten years. Fifteen years. You've got to get up everyday, with a new idea, a new spin, and you've got to bring it to work, every day

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.

Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends increasing. What happens when you have increasing shareholder value? You're delivering better employees to their communities and they can give back. Communities are winning because employees are involved in mentoring and all these other things. Customers are winning because you're providing them new products.

Ninety-nine point nine percent of all employees are in the pile because they don't think.

You measure your people and you take action on those that don't measure up.