Any company trying to compete...must figure out a way to engage the mind of every employee.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Culture drives great results.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

The best thing workers can bring to their jobs is a lifelong thirst for learning.

In difficult times your best must be hugged, loved, kissed, rewarded, paid - everything. And your worst must be the people that leave, because your best are going to take you to the next game.

In real life, strategy is actually very straightforward. You pick a general direction and implement like hell.