Any company trying to compete...must figure out a way to engage the mind of every employee.

The most important job you have is growing your people, giving them a chance to reach their dreams.

Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.

The idea of let's all share the pain equally, or let's freeze salaries altogether - it's ass-backwards. It's absolutely ass-backwards.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

If you've got a company that has a mentality inside that is filled with searching for a better idea every day, not just as a slogan but as a real concept, you will have innovation around you all the time.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].