Any company trying to compete...must figure out a way to engage the mind of every employee.

What business could be mature when you have economies with more than 2 billion people in India, China and Southeast Asia?

No vision is worth the paper it's printed on unless it is communicated constantly and reinforced with rewards.

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

With leadership the question at the beginning of the day is, 'how far can we take this...how big can we grow it...and how fast can we get there?'

The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.

In the end, your integrity is all you've got.