Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Globalization has taken a hit in that there is some sand in the gears because most of us have supply chains that are all over the world that we've had to lengthen.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

In real life, strategy is actually very straightforward. You pick a general direction and implement like hell.

The team with the best players usually does win - this is why you need to invest the majority of your time and energy in developing your people.

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

Someone, somewhere has a better idea.