Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

In my lifetime, Mitt Romney is the most qualified leader I've ever seen run for the presidency of the United States.

The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.

Management is all about managing in the short term, while developing the plans for the long term.

Shun the incremental and go for the leap.

Its a marathon, its not a sprint. Ten years. Fifteen years. You've got to get up everyday, with a new idea, a new spin, and you've got to bring it to work, every day

You can't believe how hard it is for people to be simple, how much they fear being simple. They worry that if they're simple, people will think they're simpleminded. In reality, of course, it's just the reverse. Clear, tough-minded people are the most simple.