Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

If work is just going in every day and getting a check, it's an ugly life. When you can make work a meaningful purpose, you've hit the jackpot for people.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

Leading a big company means never allowing a company to take itself too seriously.

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.

Simple messages travel faster, simpler designs reach the market faster and the elimination of clutter allows faster decision making.