Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.

Its a marathon, its not a sprint. Ten years. Fifteen years. You've got to get up everyday, with a new idea, a new spin, and you've got to bring it to work, every day

In the end, your integrity is all you've got.

I've learned that mistakes can often be as good a teacher as success.

Someone, somewhere has a better idea.

Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.