Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

I actually think that the economy has got some positives. It's got the market. It's got consumer confidence and it's got banks throwing - I mean central bankers throwing money at it around the world.

I think the move by Mr. Greenspan was welcomed by everyone here.

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

Someone, somewhere has a better idea.

One of the things about leadership is that you cannot be a moderate, balanced, thoughtful, careful articulator of policy. You've got to be on the lunatic fringe.

Not surprisingly, work-life moaners tend to be a phenomenon of below-average performers.