You talk about seeing around corners as an element of success. That's what differentiates the good leader. Not many people have it. Not many people can predict that corner. That would be a characteristic of great leaders.

What the Commission is seeking cuts the heart out of the strategic rationale of our deal.

The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.

On the face of it, shareholder value is the dumbest idea in the world.

The binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.

You can't believe how hard it is for people to be simple, how much they fear being simple. They worry that if they're simple, people will think they're simpleminded. In reality, of course, it's just the reverse. Clear, tough-minded people are the most simple.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].