What Sam Walton did was to go into one of the most mature industries of all and find a way to make it grow, grow, grow, double-digit, month after month, year after year. He did it by innovation, customer focus, and above all, speed.

Give me a highly successful unionized industry.

This shows you are never too old to get surprised.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

Any time there is change, there is opportunity. So it is paramount that an organization get energized rather than paralyzed.

What the Commission is seeking cuts the heart out of the strategic rationale of our deal.

Strategy is simply resource allocation. When you strip away all the noise, that's what it comes down to. Strategy means making clear cut choices about how to compete. You cannot be everything to everybody, no matter what the size of your business or how deep its pockets.