Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

I actually think that the economy has got some positives. It's got the market. It's got consumer confidence and it's got banks throwing - I mean central bankers throwing money at it around the world.

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

Out-innovating them is the way to beat China. And to do everything that we do in this country to support innovative policy, that drives innovation and new products and more jobs and creates jobs. You can't - you can't put a wall up around here. We tried that in the '30s. It didn't work.

Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.

A leader's job is to look into the future and see the organization, not as it is, but as it should be