Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

No one is guaranteed a job in this.

Number one, cash is king... number two, communicate... number three, buy or bury the competition.

The biggest opportunity for big companies has come by far in the digitization of internal processes.

There's no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.

If you're a leader and you're the smartest guy in the world - in the room, you've got real problems.

Globalization has changed us into a company that searches the world, not just to sell or to source, but to find intellectual capital - the world's best talents and greatest ideas.